We are committed to supporting companies that operate with sustainable, fair-trade practices and that also provide the freshest possible ingredients. Those we source from range from small independent farmers to larger cooperatives that obtain most of their ingredients from organic and/or wildcrafted sources. The ingredients are then rushed to us so we can make you the freshest, most effective products possible. The majority of our ingredients are sourced from within the United States. We always do our research to ensure our ethics align with those we source from.
All of our products are completely natural, and we never use unnatural preservatives at all. Our products have a shelf life of typically 9-12 months when unopened; we recommend use within 6-9 months for optimal freshness (although we have some batch samples that are still fresh and viable long past the 1 year mark). To maintain freshness for the maximum span of time, keep products out of direct sunlight, in a dry place, and at room temperature or below.
No synthetic preservatives allowed! By natural, we actually mean it. Most of our products are preservative free and 100% Non-GMO. No formaldehyde, silicone, parabens, gluten or BPA plastic is used at Earth Harbor. If we sell an item that has a water-based component, we have to use a gentle eco-preservative to stave off the development of mold & bacteria. We are serious about every ingredient we use being researched across leading, trustworthy health & safety databases to ensure our formulas qualify for the very best, safest, and non-toxic categories. Please get in touch if you have questions about the impressive eco-preservatives we use.
We recommend applying our facial oils after cleansing and toning, morning and night. They can be used in place of a cream moisturizer, or you can use a cream moisturizer prior to using our facial oil. If you use enough facial oil, then you will not even need another moisturizer! Know that your face does not need to be entirely dry to apply facial oil. Actually, it increases rapid absorption and spreadability if your face is a little bit damp.
Feel free to wear makeup over facial oil. Let your skin absorb the oils for 3–5 minutes before putting on makeup for your skin to get all the benefits it has to offer. If your skin feels oily afterwards, you are using too much facial oil. If your skin feels dry, you are not using enough facial oil. The oil should fully absorb and not leave any greasy or oily feeling. Your skin will feel moisturized, soft, and smooth once you apply the correct amount. 3–5 drops is what most people need — please adjust as necessary to your skin’s individual needs.
Begin by cleansing your face with one of our facial soaps and/or cleansing milk. Double cleansing with both (Aloha Love first and a facial soap second) offers many people a breadth of cleansing and skin benefits. Next, use either our spritz or our toner, which removes impurities that remain after cleansing, tightens pores, and prepares your face for moisture absorption. According to your skin's current moisture needs, follow with our moisturizer, and wait 1-2 minutes to absorb. Next, apply a facial oil elixir, and wait 3 to 5 minutes before applying makeup to allow the facial oil elixir to absorb into your skin. If you use an SPF (which we recommend!), apply after the facial oil and prior to putting on makeup.
Wonderful question! We understand that everyone’s skin is different. Finding that perfect ritual that is right for your skin can take time. We suggest trying our products for at least 28 days, because this will allow your skin to purge and adjust to the new products for a complete cellular renewal cycle. We are happy to assist you by recommending products. And if you would like, we would also love to walk you through a complete skincare ritual with for your unique skin type to help you reach your skin goals. Reach out to us here!
Due to the nature of using 100% pure, natural, and wild harvested ingredients, the color and/or texture may vary with every harvest. This is the beautiful inconsistency that comes with keeping ingredients as close to the earth as we can get.
Once an item is ordered and paid for, please allow 2–5 business days for your order to ship, unless otherwise noted in the product description. Remember, we are handcrafting items so they are at the peak of freshness when you get them! This can include creating, bottling, labeling, and shipping. Handmade products takes a little longer to make than mass-produced ones. Let us know if you need an item by a specific date and we will always make it a priority to try to accommodate your needs.
For U.S. Orders: We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
For International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items. This timeframe is unfortunately totally out of our hands. We do not pay for anything to be released from customs to you.
We really want to know if you have any problems whatsoever with your order (not received, not what you were expecting, wrong/incorrect order, etc.) Please, please, please contact us so that we can make it right for you. As our customer, our priority is to make sure you are completely satisfied. We want you to be happy and will always do our best to resolve any situations that arise.
Always keep in mind that our products you are buying are 100% natural and handmade, so variations do exist from batch to batch (example: slightly different color or scent).
Damaged Item: If you receive a damaged item, contact us immediately at email@example.com. We are happy to replace any damaged items that are reported within 48 hours of delivery. A photograph of the damage/defect is required.
*Please know that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update. If a shipment was sent to an incorrectly entered address, the cost to reship is the recipient’s responsibility.
Our policy is to make you happy, that's why we have a 30-Day Satisfaction Guarantee. We hand-make our items in small batches with lots of love. It is our genuine hope that you thoroughly enjoy every product that you receive from us. We understand that everyone has unique, individualized skin, and that because of this, skincare products work differently for everyone. We encourage you to reach out to us if you have any questions about a specific product before purchasing it.
Our goal is for you to be entirely satisfied, and we will do what we can to make sure you are happy with every purchase. PLEASE contact us anytime at firstname.lastname@example.org if you are unhappy with your order. To receive store-credit/refund, please reach out to us within 30 days of purchase. Note that there must be at least 50% of the product left in the bottle/jar in order to qualify. And don’t worry, we’ll take care of the returning shipping costs! Please note that any initial shipping costs, if applicable, are non-refundable as it is paid directly to our providers. And as always, reach out to us in any situation, no matter what, and we will work to make you happy!
If a product arrives broken or damaged, we will happily send a replacement right away. A photograph of the damage/defect is required.
For international orders, if your package is unclaimed and returned to us, we may refund the cost of the products, but the shipping cost will not be refunded. Note also that we will not be able to refund purchases made from our stockists, but may provide store credit with a proof of purchase.
We monitor returns for abuse and reserve the right to limit returns or exchanges including those with or without proof of purchase. We also do not assume responsibility for compensation or reimbursement of returned packages that are lost in transit without proof of delivery to Earth Harbor Naturals.